Business Banker, Enterprise Direct (South Zone) Job At Stanbic IBTC Bank

Job Purpose

• On-board new customers, reactivate dormant accounts, cross-sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
•  Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Business Banker, Enterprise Direct (South Zone) Key Responsibilities / Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• Onboard new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Requirements

• First Degree in any relevant discipline.
• Minimum of 2 years of Business Banking Sales experience
• 0 – 1 Year experience call centre experience may be added advantage
• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

How to Apply for Business Banker, Enterprise Direct (South Zone) Job

• Hit the ‘APPLY FOR JOB’ button below.
• Follow the displayed link to proceed to the Stanbic IBTC Bank recruitment portal.
• Hit the ‘APPLY’ button.
• Sign up for an account in the portal.
• Log into your dashboard and complete the online application form accurately.
• Submit your application and await notification if shortlisted.
• The application deadline was not specified.