Client Service Officer – South-South / South East Job At Stanbic IBTC Bank

Client Service Officer – South-South / South East
  • Full Time
  • Nigeria

Stanbic IBTC Bank

Client Service Officer – South-South / South East Job Vacancy At Stanbic IBTC Bank

A Client Service Officer – South-South / South East job vacancy is currently available at Stanbic IBTC Bank. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.

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Job Purpose

  • To manage clients’ enquiries, complaints and requests while ensuring prompt resolution (Group-wide).
  • Proactively and reactively cross-sell the Group’s products and render frontline service support

Client Service Officer – South-South / South East Key Responsibilities / Accountabilities

Control chequebooks:
  • Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.
Statements:
  • Issue off-cycle statements at the customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers
Reactive Selling:
  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.
SIPML Management:
  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily reports on the applicable platform.
SIAML Management:
  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all documents to the appropriate unit after execution
  • Cross sale

Requirements

  • A Bachelor’s Degree in any related field.
  • 0 – 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

How to Apply for Client Service Officer – South-South / South East Job

  • Hit the ‘APPLY FOR JOB’ button below.
  • Follow the displayed link to proceed to the Stanbic IBTC Bank recruitment portal.
  • Hit the ‘APPLY’ button.
  • Sign up for an account in the portal.
  • Log into your dashboard and complete the online application form accurately.
  • Submit your application and await notification if shortlisted.
  • The application deadline was not specified.

To apply for this job please visit careers.peopleclick.eu.com.