
Stanbic IBTC Bank
Client Service Officer – South-South / South East Job Vacancy At Stanbic IBTC Bank
A Client Service Officer – South-South / South East job vacancy is currently available at Stanbic IBTC Bank. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.
SEE ALSO:
- ATM Custodian Job Vacancy At Stanbic IBTC Bank
- Agent Network Manager (South Zone) Job At Stanbic IBTC Bank
- Personal Banker Job Vacancy At Stanbic IBTC Bank
Job Purpose
- To manage clients’ enquiries, complaints and requests while ensuring prompt resolution (Group-wide).
- Proactively and reactively cross-sell the Group’s products and render frontline service support
Client Service Officer – South-South / South East Key Responsibilities / Accountabilities
Control chequebooks:
- Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards:
- Receive and handle ATM cards according to laid-down policies and procedures.
- Ensure the ATM cards are locked away overnight.
- Dispatch and receive ATM cards to/from away branches.
- File ATM cards in received-date order.
- Handle retained ATM cards according to laid-down procedures.
- Perform daily balancing of ATM cards in conjunction with the Asset Custodian
- Attend to all telephonic enquiries regarding ATM cards.
Statements:
- Issue off-cycle statements at the customer’s instance and take charges as appropriate
- Keep records of all source instructions from customers
Reactive Selling:
- Identify cross-selling and migration opportunities and sell products/services reactively.
- Participate in tactical sales/marketing activities as required.
SIPML Management:
- Attend to all pension enquiries
- Processing of client withdrawal application.
- Processing of client change of account information and signature
- Processing of NSITF transfer.
- Processing of deceased person benefit withdrawal.
- Print statement of account and registration certificate for the client
- Cross sale.
- Render daily reports on the applicable platform.
SIAML Management:
- Attend to all Asset management enquiries
- Processing of client subscription.
- Processing of client redemption
- Processing of client change of account information.
- Processing of deceased person redemption
- Print statement of account and registration certificate for the client
- Dispatch all documents to the appropriate unit after execution
- Cross sale
Requirements
- A Bachelor’s Degree in any related field.
- 0 – 2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
How to Apply for Client Service Officer – South-South / South East Job
- Hit the ‘APPLY FOR JOB’ button below.
- Follow the displayed link to proceed to the Stanbic IBTC Bank recruitment portal.
- Hit the ‘APPLY’ button.
- Sign up for an account in the portal.
- Log into your dashboard and complete the online application form accurately.
- Submit your application and await notification if shortlisted.
- The application deadline was not specified.
To apply for this job please visit careers.peopleclick.eu.com.