Client Services Head Job At Guaranty Trust Holding Company (GTCO)

Client Services Head

Guaranty Trust Holding Company (GTCO)

Client Services Head Job Vacancy At Guaranty Trust Holding Company (GTCO)

A Client Services Head job vacancy is currently available at Guaranty Trust Holding Company (GTCO). Applications are hereby invited from suitably qualified individuals.

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Guaranty Trust Bank plc is a foremost Nigerian financial institution with vast business outlays spanning Anglophone/Francophone, West Africa, East Africa and the United Kingdom.

Job Description

  • Maintain quality client service by attending to client inquiries and requests.
  • Implement procedures, processes, and projects for streamlining operations and service improvement initiatives.
  • Oversee the client service team by providing clients with technical assistance on products and services.
  • Work with internal stakeholders for service requirements, inquiries, and instructions
  • Responsible for effective service recovery process through complaint logging, handling and resolution.
  • Build and maintain good relationships with customers.
  • Provide appropriate recommendations on product improvements based on client feedback.

Overall Responsibility

  • The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.

Skills Required

  • Bachelor’s Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.
  • Excellent communication skills
  • 4 to 6 years in client services, sales, marketing, or similar role.
  • Proficiency in customer service software, databases, and tools
  • Good knowledge in keeping abreast of the developments in the client services field.

How To Apply For Client Services Head Job

  • Hit the ‘APPLY FOR JOB’ button below.
  • Follow the displayed link to proceed to the Guaranty Trust Holding Company (GTCO) recruitment portal.
  • Complete the online application link and submit it.
  • The application deadline is 30th June 2022.

To apply for this job please visit gtcoplc.zohorecruit.com.