Customer Experience Data Analyst Job At Main One Cable

Customer Experience Data Analyst Job Vacancy At Main One Cable

A Customer Experience Data Analyst job vacancy is currently available at Main One Cable. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.

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MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.

Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world-class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fibre optic networks, and data centre facilities enable broadband services for businesses needing critical connectivity solutions in West Africa.

Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Customer Experience Data Analyst Responsibilities

• The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross-functional data platforms.
• He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet the company’s objectives of profitability, customer success and stakeholder experience.

Specifically, other responsibilities include:

• Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with an operational process(es) affecting data accuracy
• Liaise with relevant units and departments in confirming the integrity and assurance of customer data
• Perform quality assurance on data input in Salesforce across the various business units/teams
• Conduct periodic review of process(es) within the entire customer data assurance value chain
• Recommend appropriate structures to be put in place to detect and avoid data inaccuracy
• Develop and effect strategies required to reduce data inaccuracy leakage
• Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them
• Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement
• Perform other duties as assigned

Requirements

• A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least five years’ experience as a customer experience professional, or a similar customer support role.

Skills & Competencies:

• Extensive experience in gathering and interpreting customer information.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) as well as CX and CRM software.
• Good Data Analytical Skills
• Exceptional interpersonal skills and a client-centred approach.
• Good Data presentation skills
• Good report writing skills
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Demands of the Job

Contacts:

• Marketing Team.
• Network Operations Team.
• Sales Team.
• Other Customer Experience Teammates.

Demands of the Job:

• Problem-solving skills
• Ability to work under pressure
• Ability to handle the challenges that come with the job.
• Capable of multi-tasking, managing time and prioritizing workload.
• Ability to collate and interpret data from various sources.
• Willingness to learn and develop new skills.
• Actively seek innovative ways of improving existing systems and processes.
• Very good understanding of Main One’s products and processes
• Ability to work with minimal supervision
• Confidentiality.

How To Apply

• Hit the ‘APPLY FOR JOB’ button below.
• Follow the displayed link to proceed to the Main One Cable recruitment portal.
• Signup for an application account on the portal.
• Log into your dashboard and fill the online application form accurately.
• Submit your application and await notification if shortlisted.
• The application deadline was not specified.