Customer Service/Hotline Operator Job At Carlcare Services Center Limited

Customer Service/Hotline Operator Job At Carlcare Services Center Limited

The vacant position of Customer Service/Hotline Operator is currently available at Carlcare Services Center Limited. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.

Carlcare Development, formerly known as Tecno Telecoms – established in July 2006, is a high-tech company specializing in the R&D, production, sale and service of mobile communication products. After years of development, Carlcare Development has become an important part of the mobile phone industry and one of the major mobile phone manufacturers in the world. Currently, it has full ownership of three famous mobile phone brands TECNO, itel and Infinix, and an after-sales service brand Carlcare.

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Customer Service/Hotline Operator Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Requirements