QuickCheck - Seedstars Nigeria
Customer Support and Collections Officer Job Vacancy At QuickCheck – Seedstars Nigeria
A Customer Support and Collections Officer job vacancy is currently available at QuickCheck – Seedstars Nigeria. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.
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Seedstars Academy is an initiative launched by Seedstars, the company builder, supported by our Seedstars World network & our co-working space Seedspace.
- QuickCheck is seeking to hire a Customer Support and Credit Collections Officer to join its team in Lagos.
- Through data science and a smartphone app, QuickCheck builds a credit profile of the borrower and enables Nigerians across the country to easily access microloans, without the need for any form of collateral or guarantor.
- The key purpose of this job role is to help clients avoid the risk of defaulting and minimize frictions in customer acquisition and retention
Customer Support and Collections Officer Responsibilities
- Making calls to debtors and ensuring that terms and conditions of loan facilities are complied with, i.e. prompt repayment
- To embrace the challenge of minimizing loss resulting from non-payment of loans
- Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required
- At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, complaints, … via phone, e-mail, social media
- To provide feedback on collection activities for policy changes
- You are a young professional, with high ambitions and a desire to learn
- You have an innate drive for exploring different options for reaching results
- You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media
- You can handle multi-tasking and high pressure by prioritizing your work
- You are an excellent communicator, with strong negotiation skills
- You can speak the English Language fluently (However ability to speak the Hausa language is an added advantage)
- Previous experience in credit collection or customer support with the use of CRM gives you an advantage
Benefits and Perks
- Be part of an international team
- We are a young team of entrepreneurs who want to make things happen
- Pension and health insurance schemes
- Flexible working hours
- Possibility of remote working depending on your role.
How To Apply For Customer Support and Collections Officer Job
- Hit the ‘APPLY FOR JOB’ button below.
- Follow the displayed link to proceed to QuickCheck – Seedstars Nigeria recruitment portal.
- Fill the online application form accurately and submit your application.
- Only the shortlisted candidates shall be invited for an interview.
- The application deadline was not specified.
To apply for this job please visit jobs.seedstars.com.