Graduate Client Service Officer, North West / North Central Job At Stanbic IBTC Bank

Graduate Client Service Officer, North West / North Central Job Vacancy At Stanbic IBTC Bank

A Graduate Client Service Officer, North West / North Central job vacancy is currently available at Stanbic IBTC Bank. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Job Purpose

• To manage clients’ enquiries, complaints and requests while ensuring prompt resolution (Group-wide).
• Proactively and reactively cross-sell the Group’s products and render frontline service support

Graduate Client Service Officer, North West / North Central Responsibilities

Control chequebooks:

• Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

• Receive and handle ATM cards according to laid-down policies and procedures.
• Ensure the ATM cards are locked away overnight.
• Dispatch and receive ATM cards to/from away branches.
• File ATM cards in received-date order.
• Handle retained ATM cards according to laid-down procedures.
• Perform daily balancing of ATM cards in conjunction with the Asset Custodian
• Attend to all telephonic enquiries regarding ATM cards.

Statements:

• Issue off-cycle statements at the customer’s instance and take charges as appropriate
• Keep records of all source instructions from customers

Reactive selling:

• Identify cross-selling and migration opportunities and sell products/services reactively.
• Participate in tactical sales/marketing activities as required.

SIPML Management:

• Attend to all pension enquiries
• Processing of client withdrawal application.
• Processing of client change of account information and signature
• Processing of NSITF transfer.
• Processing of deceased person benefit withdrawal.
• Print statement of account and registration certificate for the client
• Cross sale.
• Render daily reports on the applicable platform.

SIAML Management:

• Attend to all Asset management enquiries
• Processing of client subscription.
• Processing of client redemption
• Processing of client change of account information.
• Processing of deceased person redemption
• Print statement of account and registration certificate for the client
• Dispatch all documents to the appropriate unit after execution
• Cross sale

Requirements

• A Bachelor’s Degree in any related field
• 0 – 2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

How To Apply For Graduate Client Service Officer, North West / North Central Job

• Hit the ‘APPLY FOR JOB’ button below.
• Follow the displayed link to proceed to the Stanbic IBTC Bank recruitment portal.
• Follow the ‘Apply Now button to signup for an application account in the portal.
• Log into your dashboard and complete your application.
• Submit and await notification if shortlisted.
• The application deadline was not specified.