Ground Operations Manager Job At Cross River State Ministry of Aviation

Ground Operations Manager

Cross River State Ministry of Aviation

Ground Operations Manager Job Vacancy At Cross River State Ministry of Aviation

A Ground Operations Manager job vacancy is currently available at Cross River State Ministry of Aviation. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.


Ground Operations Manager Responsibilities

  • The Ground Operations Manager is tasked with ensuring safe, efficient, reliable and high-quality coordination of ground operations to meet all regulatory requirements.
  • Manage effective relationships with external agencies.
  • Liaising and coordinating with the relevant internal departments to organise logistics.
  • Designing policies, overseeing customer service, directly supervising customer service staff (Check-In, Lounge, Ticketing…) as relates to adherence to the uniform program, general appearance, proper procedures and all other policies.
  • Developing and nurturing customer relationships to maximise customers’ satisfaction.
  • To be involved in administration and coordination; including flight planning, dispatch etc.
  • Preparation of ground operations bulletin and/or safety bulletins.
  • Execution of operational arrangements, management of ground staff and addressing ground operation complaints.
  • The undertaking of station visits and relevant audits/inspections/training as well as follow up on outstanding items as Air Safety reports, mystery passenger report, audit findings and other findings within the confines of Ground Operations processes.
  • Implementing health and safety standards.
  • Liaising with the head of security, union officials and airport stakeholders.
  • General administration and creating reports for the Managing Director.


  • Bachelor, HND or higher qualification.
  • Minimum of 5 years proven experience as head of operations, operations director or similar role.
  • Good command of the English language.
  • Experience with IT systems.
  • Good knowledge of Dangerous Goods and their Regulations.
  • Ability to ascertain health hazards and implement health and safety standards.
  • Brilliant financial planning skills as well as outstanding communication and negotiation skills.
  • Excellent organisational and leadership skills.
  • Problems solving aptitude.
  • Ability to work under pressure and multitasking.

How To Apply For Ground Operations Manager Job

Interested and qualified candidates should send their Application / CV to “Harrier Global Services Limited” through: using the Job Title as the subject of the email.

The application deadline is 8th October.