Research & Development Technical Support Officer Job At Concept Group

Research & Development Technical Support Officer

Concept Group

Research & Development Technical Support Officer Job Vacancy At Concept Group

Research & Development Technical Support Officer job vacancy is currently available at the Concept Group. Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.


The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through shared services of back-office functions for its more market-facing organizations.

As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light, our core values which we passionately uphold give us a sense of purpose and direction not only in our professional but in our private lives also. These values summarized are based on three pillars; (Great) People, (Continuous) Innovation and the (Ideal) Culture.

Research & Development Technical Support Officer Responsibilities

  • Serve as the first level of escalation for all hardware and platform-related issues.
  • Carry out the configuration of all outgoing hardware in preparation for deployment/installation.
  • Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
  • Provide solutions to technical issues with existing products, integration of client-specific requirements and expansion of functionalities via new settings and configurations.
  • Ensure all devices deployed to the client meet firmware update requirements.
  • Prepare test reports and documentation of problems solved.
  • Field service activities including preliminary/feasibility inspections and deployment/integration/execution.
  • Evaluation, testing and experimentation of potential product samples and subsequent bulk procurement.
  • Provide necessary support to Implementation, Recovery and Control units.


  • Bachelor’s Degree in Electrical/Electronic Engineering
  • Relevant knowledge of embedded systems and electronic circuits
  • Experience with a microcontroller or PLC systems
  • Ability to carry out data analysis
  • Solid troubleshooting skills and the ability to diagnose and solve difficult problems
  • Desire to work in a fast-paced environment
  • Desire to develop a deep understanding of the business and end-user needs
  • Ability to resolve complex issues in creative, efficient, and effective ways
  • Excellent written and oral communication skills
  • Ability to interpret wiring diagrams
  • Ability to work independently and pro-actively
Job Knowledge
  • Knowledge of Remote Terminal Units
  • Knowledge of Electrical/Electronic Circuits
  • Knowledge of Electronic/Electrical systems
  • Knowledge of Microcontroller and
  • Microprocessor-based designs
  • Sensor technology
  • Python, C or C++
  • Microsoft Office Suite
  • G-Suite
  • Problem Solving
  • Hardware configuration and diagnosis

How To Apply For Research & Development Technical Support Officer Job

  • Hit the ‘APPLY FOR JOB’ button below.
  • Follow the displayed link to proceed to the Concept Group recruitment portal.
  • Create an application account in the portal.
  • Log into your dashboard complete and submit your application.
  • The application deadline was not specified.

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