Senior Operations Manager Job At Creative Associates International

Senior Operations Manager

Creative Associates International

Senior Operations Manager Job Vacancy At Creative Associates International

A Senior Operations Manager job vacancy is currently available at Creative Associates International. Applications are hereby invited from suitably qualified individuals.



Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions, and stabilization in post-conflict environments. Based in Chevy Chase, Maryland, this global development organization has a field presence in more than 25 countries and a strong client portfolio that includes the U.S. Agency for International Development and the State Department. Since its founding in 1977 by four enterprising women, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike. Creative Associates International has been working in Nigeria for more than a decade to support education programs in Nigeria.

Project Description:

Funded by the U.S. Agency for International Development and in close partnership with federal partners and select Nigeria States (designated as legacy [Bauchi and Sokoto], launching and technical assistance), the five-year Leveraging Education Assistance Resources in Nigeria (LEARN) project will support sustainable improvements in reading outcomes for first and second-grade pupils. The goal of LEARN is to strengthen and scale early grade reading (EGR) best practices by ensuring that standards-based, context-appropriate assessment, materials, training, and administrative supports needed to improve literacy skills for P1-2 pupils are embedded within the federal policy, funding, and monitoring frameworks, and state and local authorities have the implementation protocols, capacity, and resources to carry out and sustain standards-based, data-driven EGR reform. The project objective is to instil ownership in and build the capacity of school-community, local, state, and federal systems to establish a base for adequate, consistent data-driven funding, monitoring and performance that increase the equity, inclusion, and wellbeing necessary to achieve sustained EGR gains. LEARN will therefore be building on lessons learned from prior Nigeria reading programs to introduce a flexible, cost-efficient EGR intervention model that can be tailored to state contexts.


The Senior Operations Manager is responsible for the management of Human Resources, Office Management, Local Procurement and Information Technology of the program in the fluid and complex operational environment of LEARN Project in Nigeria.


The Senior Operations Manager will report to the Chief of Party

Reporting directly to the COP, the Senior Operations Manager will support the COP in the management of program operations and provide technical leadership and oversight, as needed. S/he will directly supervise the Procurement team, Office Management, the IT department and the HR Team. S/he will additionally serve as the primary liaison for international vendors. In addition, S/he will

  • Provide guidance and technical leadership in ensuring timely support to all Field Offices and the Abuja Office in Procurement, Office Administration, HR, IT Management and all logistics-related issues.
  • Design appropriate training programs for Operations staff at the Abuja office and in the Field Offices.
  • Review and revise, if necessary, all legal documents and procedures in use by the Abuja Office and Field Offices.
  • Perform other operational duties in a manner that supports the Abuja Office Team and improves LEARN to Read operational efficiency and effectiveness.


  • Ensure streamlined operations systems in line with Creative and donor rules and regulations.
  • Provide administrative and logistical support to the portfolio of programs.
  • Ensure an in-depth awareness of operational issues in the context of LEARN Project.
  • Streamline and maintain procurement processes to meet grant deliverables and milestones.
  • Serve as the primary liaison to all vendors and subcontractors.
  • Responsible for the day-to-day management of subcontracts with international vendors.
  • Serves as primary liaison for Creative HQ on international subcontractor issues.
  • Oversees the management of the operations unit (Office Administration, IT, Procurement and HR) on all related issues ensuring they are resolved promptly.
  • Provides timely and accurate reports on the location of staff and assets and maintains proper hard and soft copy files for each. Reports may be requested by HQ or donors.
  • Responsible for program compliance with Task orders, USG rules and regulations, and Creative policies and procedures.
  • Supports COP in all operations tasks and duties.
  • Manages, trains and mentors key LEARN project team members in the areas of Administration, Logistics, Human Resources, IT and Procurement
  • Respond to requests from donors and supervisors as needed.

Any other responsibilities as may be assigned.

Required Skills & Qualifications:

  • Undergraduate degree in international development, social science, political science, or related field required; master’s degree preferred.
  • At least eight years of experience relevant to this position is required, with at least five years of relevant work experience, including experience with a contractor or NGO managing an office or program
  • At least four years of experience supervising complex, high-speed, and challenging field operations in developing countries.
  • Familiarity with or experience in community participation-type projects as well as those that are political in focus.
  • Experience in managing Procurement, Human resources, Office Management and IT teams
  • Knowledge of basic operating procedures in high-risk environments.
  • Experience in conflict, post-conflict, or transitional state environments.
  • Proficient oral and written communication skills in English.
  • Strong analytical and problem-solving capacity; and
  • Previous experience working with USAID desired.

Only finalists will be contacted.  No phone calls, please.

Creative Associates International Inc. is an Equal Opportunity/Affirmative Action Employer (gender/race/disability/veteran) and provides equal opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Only finalists will be contacted.  No phone calls, please.

Creative Associates International Inc. is an Equal Opportunity/Affirmative Action Employer (gender/race/disability/veteran) and provides equal opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please view Affirmative Action/Equal Employment Opportunity Posters provided by OFCCP here.

How To Apply For Senior Operations Manager Job

  • Hit the ‘APPLY FOR JOB’ button below.
  • Follow the displayed link to proceed to the Creative Associates International recruitment portal.
  • Complete the online application form and submit it.
  • The application deadline is 30th June 2022

To apply for this job please visit