Team Lead, Client Success Professional (Market Entry) Job At Workforce Group

Team Lead, Client Success Professional (Market Entry)

Workforce Group

Team Lead, Client Success Professional (Market Entry) Job At Workforce Group

Workforce Group is inviting applications for the vacant position of Team Lead, Client Success Professional (Market Entry) in the company, interested persons are hereby invited to apply but should endeavor to possess all the criteria requested for this position as seen below.

Workforce Group is a leading provider of end-to-end, integrated, and results-focused Business and Human Resource solutions in Nigeria.

From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market-entry, and technology services and solutions. Our reputation for service excellence was built from over a decade of providing business and human resource consulting across several states in Nigeria.

SEE ALSO:

Team Lead, Client Success Professional (Market Entry) Responsibilities

The Team Lead, Client Success Professional (Market Entry) is responsible for developing and implementing business development and operational strategies for the expansion of the company’s business in the African region/globally, growing the company’s international clientele and increasing revenue. This role is also responsible for end-to-end value management of the clients, staff and strategic partnerships acquired.

  • Developing and driving the implementation of business development, marketing, and sales activities for the business.
  • Develop, execute plans and ensure achievement of financial targets (growth in revenue, profitability, and numbers of employees) set for each period
  • Identify, develop and maintain strong relationships with Global and African HR and other strategic partners and other relevant stakeholders
  • Ensuring client support services are provided in an accurate and timely fashion by overseeing and managing all PEO and market entry-related activities.
  • Advising and proffering solutions on how to strategically solve problems and prioritize client needs.
  • Engage clients regularly to receive requests for recruitment, deployment of staff, and admin related requests
  • Actively cross-sell and upsell to clients for business growth and continuity.
  • Researching and generating periodic reports on Industry and market trends
  • Attend value-adding conferences and meetings to develop and build relationships with all relevant stakeholders and partners.
  • Provide advisory services about local and regional laws and regulations to clients to aid their decision-making process with regards to market entry and HR deployment plans.
  • Provide end-to-end HR and admin-related services (recruitment, payroll management, HMO services, etc) to clients and associate staff (employees managed).
  • Develop and execute employee welfare, engagement/learning & development initiatives
  • Providing end to end immigration support ( processing of travel visa, hotel bookings, accommodation, ticket purchases) to client/associate staff
  • Ensure requests are delivered at the defined level of quality and timeline to clients
  • Ensure provision of accurate and timely reports to clients on projects being executed
  • Liaise with all relevant units and stakeholders for the successful execution of client projects.
  • Identify, develop, manage and maintain strong relationships with vendors and other relevant local partners
  • Proffer and execute business process improvement initiatives in processes for executing clients requests
  • Prepare weekly, monthly and other reports on activities and projects for management review.
  • Report any issues or glitches that require management attention and or intervention
  • Schedule meetings for management staff to meet with clients for business continuity and reviews.
  • Ensure the welfare of associate staff and timely resolution of any complaints from the staff.
  • Ensure compliance with SLA in executing all the clients’ requests, projects, and employee activities.
  • Conduct periodic risk assessment and mitigation activities.
  • Conduct periodic business reviews to ensure clients are satisfied with the company’s products and services.
  • Prepare weekly, monthly and other reports on activities and projects for management review.
  • Report any issues or glitches that require management attention and or intervention.
  • Motivate team members to achieve organizational goals
  • Ensuring the training and development of team members
  • Perform other related duties as required or as assigned.

How To Apply For Team Lead, Client Success Professional (Market Entry) Job In Workforce Group

  • Click the ‘Apply For Job’ below the aspiring position page.
  • Follow the link displayed to be redirected to the online application form portal.
  • Complete your application correctly with the requested details.
  • Submit your application and await notification if shortlisted.
  • The application deadline is 29th April.

To apply for this job please visit docs.google.com.