Team Member, Mobile Banking Technology Support Job At UBA

Team Member, Mobile Banking Technology Support

United Bank for Africa Plc (UBA)

Team Member, Mobile Banking Technology Support Job Vacancy At United Bank for Africa Plc (UBA)

A job vacancy for Team Member, Mobile Banking Technology Support is currently available at the United Bank for Africa Plc (UBA). Applications are hereby invited from suitably qualified individuals who possess all the below-listed criteria.

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.

From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

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Job Objective

  • Provide support to the end-users in an efficient and effective manner to ensure continuous and uninterrupted operation of Mobile and new media services, alert and charge services within the agreed service levels framework.
  • To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.

Team Member, Mobile Banking Technology Support Responsibilities

Alert & Mgate:

  • Daily maintenance on all alert servers –
  • Twitter 10.100.5.175
  • Nigeria Publisher services 10.100.12.152
  • Nigeria Publisher services 10.100.12.216
  • Alert Africa 1 10.100.5.176
  • Alert Africa 2 10.100.13.134
  • Ghana Alert 10.100.22.14
  • Refresh services on alert servers and confirm all are up and running
  • Review the last time for alert
  • Nigeria
  • Global alert

UBA Mobile Banking (Vericash):

  • Troubleshoots and escalates Mobile Banking enrollment and transaction challenges
  • Generates and analyses successes and failure rates on UBA Mobile Banking
  • Fetches C24 & ESB, analyses same and escalate as appropriate
  • Attends to and resolve users’ complaint on Vericash portal
  • Monitor Services and ensure all Vericash services are up and running
  • Carry out routine maintenance on Vericash Servers
  • Ensure logs are cleared routinely on Vericash servers

Requirements

  • Our ideal candidate must have experience troubleshooting, monitoring, administration of a Mobile Banking Application, must have the ability to resolve and manage projects on the Mobile Banking and related applications, provide technical support to end-users efficiently and effectively.
  • He/she will be comfortable with day-to-day mobile banking tech support activities, thriving with tight deadlines and changing needs.
  • A minimum of 2 years experience in banking is preferred, the knowledge of MSSQL, Oracle, Linux, Finacle will give an added advantage.
Skills required:
  • Information Management (IRMG5)
  • Information Security (SCTY 6)
  • Change management (CHMG 5)
  • Configuration management (CFMG 5)
  • Technical Specialism (TECH 4)
  • Innovation (INOV 5)
  • Emerging technology monitoring (EMRG 4)
  • Continuity management (COPL 5)
  • Data Management (DATM 4) § Project Management (PRMG 4)
  • Portfolio, program and project support (PROF 4)
  • Stakeholder relationship Management (RLMT 6)
  • Release and deployment (RELM 6)
  • Problem management (PBMG 6)
  • Application support (ASUP 5)
  • Service desk and incident management (USUP 6)
  • Capacity management (CPMG 6)
  • Quality assurance (QUAS 4)
Knowledge Required:
  • Information Management (IRMG5)
  • Information Security (SCTY 6)
  • Change management (CHMG 5)

How To Apply For Team Member, Mobile Banking Technology Support Job

  • Hit the ‘APPLY FOR JOB’ button below.
  • Follow the displayed link to proceed to the United Bank for Africa Plc (UBA) recruitment portal.
  • Create and verify your application account on the portal.
  • Log into your dashboard and complete your application.
  • Submit and await notification if shortlisted.
  • The application deadline is 24th September.

To apply for this job please visit jointhetribe.ubagroup.com.